Watchworx TSS - Customer feedback for watch straps and accessories

The comments below were kindly sent in by TSS customers in response to a watchstrap purchase.

Thank you to all for taking the time to send me your comments, opinions and feedback. As much as I would like to, there are simply not enough hours in each day to respond to every email personally but your feedback is always appreciated and most welcome !

Page updated November 2009

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November 2009

Hi

Thanks Michael ! I'm pleased you like the G10's received and that they arrived in reasonable time. I look forward to being of service again in future. Best regards, Ken

Click here to see the straps that Michael has written about.

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Hi Ken,

The straps arrived safely today. The Tacoma is superb and has gone straight on the watch I had chosen it for. I already had a suitable push button Beck deployant clasp. I really, really like the Tacoma. What a surprise gem the Di-Modell is, I had wrongly assumed that the stitching would be anthracite like some of the designs I have seen. This is a spectacular strap for Panarai, LARGE Breitlings like the Seawolf and Chrono Avenger, Hurcules and Emergency; it also looks very like the strap fitted to Raymond Weil Tango and Don Giovani ranges. As you can tell I am impressed ! Instead of returning it I would very much like to buy it . Please let me know if this is ok and confirm the cost.

Many thanks

Andy (uk)

Thanks Andy ! I've had the Tacoma straps for about 18 months and interest (and sales) while steady were unremarkable for such a nice strap - I'm pleased that the Tacoma has won another friend out there. Stock is now very limited and I don't plan to restock the Tacoma so you just caught one of the last - I've got about fifteen left as of July 1st.

Andy bought the 24mm Tacoma Watchstrap - click here to view and the new Di-Modell 24mm Jumbo - click here to view

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Hi Ken,

Just to let you know I fitted the strap fine last night. I had to use the 21mm springbars as the 22mm just wouldn't compress quite enough. The strap suits the IWC down to the ground - far preferable to the original alligator one supplied as the watch needs the extra bulk that the Chrono XT gives it.

Look forward to doing business again.

Best regards,

Keith (uk)

Keith, Thanks for the fitting update - I'm glad to hear all went well. Truth be known I had the Chrono XT manufactured specifically with IWC, Sinn, Fortis and Glycine owners in mind so I'm delighted to hear that you think the XT works well too.

Keith bought the Chrono XT leather watch strap - click here to view

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Hi,

Just want you to know that I received a couple of very nice straps today.

Thanks.

Best regards
Patrick (Norway)

Thanks Patrick !

Patrick bought the items seen below

Nato G10 Ballistic Nylon Watchstrap - click here to view

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Excellent site, excellent product and fast delivery. Why didn't I find you sooner! I repair and collect watches for a hobby so rest assured "I'll be back"

Thanks Clive T (UK)

Thanks Clive !

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Hi there,

Recieved the M16 Deployment strap today - both strap and deployment buckle top quality and look superb on my IWC Portofino - many thanks for your excellent product and service
Regards

Steve (uk)

Thanks Steve - nice comination !

Steve bought the M16 Matt Alligator Leather Watch Strap - click here to view

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Dear Ken,

Many thanks for your quick reply and for sorting this out. I ordered one of these straps about 3 years ago and it's been the best one I've ever had (not to mention one of the cheapest) - it's only just starting to show it's age after being worn every day in that time. Looks great on my IWC Mark XII (the original IWC strap only lasted about a year and they cost over £70 to replace not including the buckle!).

Best regards,

Patrick (Gibralter)

Thanks Patrick - I'll expect a call in three years then ;-)

Patrick bought the WFG-10 Watch Strap - click here to view

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Thanks Ken,

Outstanding, next day delivery. The G10 strap is even better than I thought it would be. Excellent quality, it looks great!

Lee (uk)

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Good evening Ken..

The M16 arrived this morning. Its my second from you and a very nice item particularly with the deployment. The tan colour goes very well indeed with the watch. I'd just like to thank you for such a positive response to the hassle regarding delivery. Its very comforting to be dealing with you. I shall leave a further comment on TZ-UK.

I will be in touch again soon.

Best Regards

Richard (uk)

Thanks Richard !

Richard bought the M16 Matt Alligator Deployment Watchstrap - click here to view

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Hi Ken,

Received my package today, I must say the leather strap is really nice quality, real to notch stuff and the deployment clasp sets it off perfectly.

No problem with the Bergeon 6111, it does the job nicely thank you.

Many thanks on such a swift transaction,

Craig (uk)

P.S. I'll be back for more straps for sure !

Thanks Craig - I look forward to hearing from you again in the future.

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hi there

Recieved above today both strap and deployment buckle top quality - looks superb on my iwc portofino many thanks for your excellent product and service

regards
Steve C (uk)

Thanks Steve !

Steve bought the M16 Matt Alligator Deployment Watchstrap - click here to view

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Ken,

Just wanted to drop you a line to say thanks for the really quick turnaround on my Divers Rubber Watch Strap 2 (superior quality) – it arrived yesterday morning and a local shop stuck it on for me in about 60 seconds.

Roy E (uk)

Thanks Roy !

Roy bought the Divers Rubber Watch Strap 2 - click here to view

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Ken,

I just got the package and inside, there they all were: tidy and handsome, all of them. Wow, I am just blown away by the quality of these straps !! And for the price you charge, doubly so. What are you, Santa Claus ? :-)

Thanks again mate. You'll get more orders from me again.

Merry Christmas!!

Thomas H - Taiwan

Thanks Thomas - yours was my first despatch to Taiwan - glad to hear it arrived so quickly
and that you are pleased with the collection received.

SOLID LINK SPORTS/DIVERS BRACELET - click here to view
SAR-Matt Heavy Duty Aniline Leather Watch Strap (Titanium Grey) - click here to view
SAR-Matt Heavy Duty Aniline Leather Watch Strap (Grahite Black) - click here to view
Heavy Duty 3 Piece 'Bund' Style Leather Watch Strap - click here to view
Colorado' Deep Double Ridge Buffalo Watch Strap - click here to view

Thanks again for your order !

Santa ;-)

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Ken,

Just wanted you to know that the strap arrived yesterday, 11/2..Beautiful strap & deployment in just 4 days. Now that's what I call service.

Thanks again for a smooth sale, I'll be contacting you again with another order..

Thanks - Steve K in Las Vegas

Thanks Steve - I look forward to supplying again in the future - thank you for your very positive feedback !

Steve bought the following strap & deployment combination.

22mm Explorer Croc Strap - click here to view
Deployment Clasp 2 - click here to view

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Hello Ken,

Thanks Alan - glad you like the strap & many thanks for your positive comments !

Alan bought the Vintage Military Two Piece Leather Watchstrap - click here to view

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Just to say the strap arrived - Great speed of service - Top Strap Shall recomend you to all Cheers Pete (uk)

Pete bought the Aviator Mk2 - click here to view

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Thanks Ken.

I ordered Saturday morning, the goods arrived Monday morning...such service.
The deployment clasp is excellent and at a very good price.

Will recommend.

Regards
David C (uk)

Thanks David - a good quality butterfly deployment clasp really doesn't have to cost any more than this unless you absolutely must have a major brand logo on it and are prepared to pay significantly more for the logo than the deployment itself . . .

David bought the Deployment Clasp 2 - click here to view

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Hi Ken

Straps arrived today, very impressed with quality and the service you
provide. I will definitely be ordering again in the future.

Thanks very much
Richard (uk)

Thanks Richard !

Richard bought the following straps

'Explorer' Padded Crocodile Grain Leather Watchstrap - click here to view
'Ascot' Traditional Saddle Leather Watch Strap - click here to view
'Galileo' Tegu Lizard Leather Watch Strap - click here to view
'Colorado' Extra Long Watch Strap - SS Deployment - click here to view

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Ken

Thanks for the straps which were there when I got home yesterday.

I think you have a great site and you do what you do very well, so don't
overspend on stock and jeopardise it. Because of the superb photography the
site is stunning to look at and perhaps you just need to get it used more.
I wonder how many people think they have to go to a shop to change their
watch strap when it is actually so easy to do it yourself?

Good luck. I'll keep an eye open for the metal bracelets when they arrive.
I am interested because I was quoted almost £1,000 for a bracelet in
stainless steel to match my IWC watch! Instead I use your padded strap
which is far better than the standard IWC strap.

Kind regards

Keith

Thanks Keith, your encouragement and positive comments are much appreciated.

Keith bought 2 x 20mm Colorado Buffalo Leather Double Ridge Deployment Straps found here

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Dear Mr Danks,

First transaction with Poland- 100% sucess - I've just recieved the strap. It looks even better in real. Thank you for your help and sorry for trubble. I will be surely visiting your shop in the future.

Best regards,
Michael Zakrocki (Poland)

Thanks Micheal, I look forward to hearing from you again in the future.

Micheal purchased the Colorado Double Ridge Deployment strap seen here

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Hello Ken,

the three black G-10-straps ordered last sunday arrived on saturday. They match perfectly with the black coating of my new Sinn 856 - especially those with the black PVD Stainless Steel Fittings :-)

Compared to other G-10-straps I am in possession of yours are the most rugged ones.

Thanks for the quick delivery! It was a pleasure to do business with you!

Best regards from Germany

Florian

Thanks Florian !

To see the TSS Nato G10 straps click here

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Ken,

Re Nato G10 Ballistic Nylon Watchstrap - PVD (click here to view)
Ordered one about noon on 7/10 - arrived next day - well made quality bit of kit at a good price - it's now keeping my Traser 3101 firmly attached to my wrist far better than the fraying scratchy velcro job I had on before - will recommend your site to
all I know

keep up the good work

cheers, Tony T (UK)

Thanks Tony !

To see the TSS Nato G10 straps click here

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If only all British enterprises strove to deliver such an all round quality service.

Thanks Paul - I'm doing my best to keep the flag flying here and aspire to keeping a bespoke and high quality personal service on the map in the uk.

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Ken,

I can honestly say, I didn't think such first class service existed in today's electronic market-place. But I am delighted to have found it at thestrapshop.

The Colorado strap arrived by post next day. Suits the watch perfectly and was as easy to adjust to size as you said.

Both strap and service far exceeded my expectations.

Ken E (UK)

Thanks Ken - call me anytime if you need any advice or assistance. Thanks also for your very positve comments about the Colorado strap - I agree, it's definitely a very nice quality and very well made strap ! If the Colorado sported a big name logo I have no doubt you'd be expected to pay (as many do) significantly more for exactly the same product . . .

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Ken, Thanks for the timely delivery of the Khaki Conqueror. Six days from Britain, WOW! It looks terrific on my Poljot Aviator. A pleasure doing business with you.

Thanks again,
Michael P (USA)

Thanks Micheal !

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Hi Ken,

I received the straps today.

Both straps are far better than I could have ever hoped for. I will be
placing one on my Speedy Pro later tonight.

Thanks!

Best regards,
John R (Florida USA)

Thanks John, glad to hear the straps supplied exceeded your expectations !

John purchased a 20mm 'Daytona' Perforated Top Leather Watchstrap and a 20mm 'Aviator Mk2' Double Thickness Leather Watchstrap.

To see the 'Datona' strap click here

To see the 'Aviator Mk2' click here

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Hello Ken, Superfast service & a great strap!

Alan W (uk)

Thanks Alan !

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Ken,

All arrived safely yesterday.

G10 is perfect - excellent quality and nice soft touch in comparison to others. The shoulderless bars are on the Ollech & Wajs as is the G10. Perfect!

The silicone rubber is also excellent - the Orsa divers watch for my wife arrived today and it already has the strap attached. It feels so much better than other divers straps and more flexible too - again, perfect!

I can say without a shadow of doubt that your products were at least the equal of the Omega OEM items. I'll stick with your products thanks very much. Expect some more orders fairly soon, and thanks again for your exemplary products and service and, of course, the extra bars.

Scott (uk)

Thanks Scott,

Re the Omega story - sooner or later Omega owners (among others) will twig to just how much they are being ripped off on the 'oe' strap front. But then again, many 'oe' buyers are more than happy to bask in the kudos garnered by being seen to have the disposable income required to make such a purchase (whatever floats your boat I suppose).

Glad you like the G10, nice quality aren't they !?

Thanks again for your order !

Ken

To see the TSS Nato G10 straps click here

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Hi Ken

Just a quick email to thank you for your swift reply and indeed swift
delivery! I received the watchstraps i ordered on Saturday morning and
they are very nice indeed thanks and fit my Tissot watch perfectly (a
replacement strap from Tissot would have been £34.00!!!!)

So many thanks for a great service and impressive prices - i will be
recommending you to anyone who needs a new watchstrap. Also I have
bookmarked your site and need look no further next time i need a new
strap.

Best wishes

David (uk)

Thanks David

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Ken,

Many thanks for sending through the straps so quickly. Received them this
morning. Great quality, especially the ostrich skin - what a great looking
strap.

Also, thank you for the 'lug' tool that you sent also, this was a nice
surprise and very useful addition to my watch tools.

If I wanted to buy anything else can I simply use the paypal email that you
sent me?

Best Regards,

John (uk)

Thanks John - I rather like the Ostrich strap too and haven't had a single negative comment from customers on the quality front (or otherwise for that matter) . . .

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Dear Ken,

Bracelet arrived today - it's just great, you were justified in your description.

Thanks for sorting this out so professionally

Regards Nick

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Hi Ken,

The Straps arrived, very fast, I think they look great!

Good Job - Thanks,

Gregor S (Netherlands)

Thanks Gregor !

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Ken,

Just received my Bund style and Para Mk2 straps. Quick service and excellent quality straps! Many thanks, will definitely buy again!

Regards,
Gordon UK

Thanks Gordon - the Bund and Para Mk2 straps have been very well received, glad to hear you like them too !

Ken

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Hello Ken,

Just got it - many thanks for the prompt shipment, very impressed with the strap - quality item.

Mark (uk)

Thanks Mark !

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Thank you for the “ Monza ” Vintage Oiled (Deep padded) watch strap and spring bar tool which arrived today. I am absolutely delighted with both and will be ordering again soon!

John M (uk)

Thanks John, the Monza S is definitely something a bit special if you're after a high quality strap with an understated but substantial look - should give you very good service on the durability front too! Please don't hesitate to contact me if this is not the case.

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Just a short note to say thanks for the watch straps, ordered Wed evening,
delivered Friday. Much better than the poorly made nylon ones that start
to fray after a few weeks from other retailers at more expensive prices!

Tom F (uk)

Thanks Tom !

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Ken,

I have purchased a number of Straps from your site and thought I should leave you some feedback. I have been collecting watches since I was 8 years old (32 years ago) and have bought literally hundreds of straps from all over the world.
I have paid £200.00 and more for custom straps and also one or two originals from IWC, Rolex etc. I stumbled across your site when performing one of my many searches and haven't looked back since. As you know I have bought a varied selection from you and not once have I been anything other than impressed. I am a watch trader in my spare time and until recently sourced my straps from Germany, No more I say as the quality offered on your site is unmatchable at the price (or indeed many times the price) and I look forward to buying many more straps from you. Now - what am I going to do with the 200 or so straps that you have rendered 'redundant'? - Ken, keep em coming !!

Roy M (uk)

"Roy, your email / feedback was a great start to my day ! Thank you for your very positive comments and encouragement, I am delighted that you are happy with my service and the quality of my stock. As you might already have realised, Watchworx TSS is something of a personal crusade for me as much as it is a fledgling business and on the rare ocassions when I ask myself why I do what I do - feedback like yours is very reasuring and a great inspiration for me to keep it all going."

To see the straps that prompted Roys feedback please click on the list below

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Hi Ken,

I received my replacement Divers Watchstrap today, and it fitted perfectly.
May I say how pleased I am with the service I have received. It is very refreshing these days to get such an efficient and friendly service so cheaply!
My watch looks brand new, now, and the strap is much better quality than the one that was previously fitted.
I'll have no hesitation in recommending your service to all my friends and acquaintances.
Once again, very many thanks,
Donald M (uk)

"Thanks Donald, I can remember a time when a high standard of knowledgeable personal service was the norm and wholly unremarkable. Today it seems, while paying 'lip service' to customer care and high service standards policies, corporate retailers rarely seem to deliver. As an individual trader I recognise that the future success of my online activities depends wholly on the standard of service and the quality of the stock I supply and while I don't want to be toe curlingly nostalgic here - I rather liked the way things used to be . . . what's more - it's good to know that there are still many people like yourself who value and appreciate decent service !

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Dear Ken,

I just wanted to write and say how happy I am with the watch strap I ordered
from The Strap Shop last week. I don't usually make a habit of sending thank
you emails for purchases I make online, but I was just so impressed with the
quality of the product and the speed with which it arrived that I felt
compelled to contact you. Also, the price for a watch strap of this calibre
is absolutely outstanding - I am sure that you make a profit (you are a
business after all) however, I was amazed at your more-than-reasonable
pricing structure across the entire collection. You must be one of very few
businesses left on our planet whose aim is to keep prices down as much as is
practicable for customers.

I will definitely be recommending you to everyone I know.

Kind regards
Joanne (uk)

"Thanks Joanne, I'm working hard to supply high quality watchstraps at very keep prices and while not easy - it can be done ! I'm delighted that you are pleased with the Pathfinder ! Thank you for taking the time to send feedback - it really is appreciated ! "

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Ken,

Just a quick one - strap arrived very quickly thank you - looks great. You
should try and get Zeitner to use your straps - theirs looks awful in
comparison!!

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Hi Ken

I have just ordered another watch strap from you, I received the one I ordered last week, excellent as usual, unfortunately the strap was the wrong width, not your fault but the person I bought the watch off (ebay) said it was 20mm and it is in fact 18mm. This is not a problem as I will keep for one of my other watches, however I wondered if there was any chance of you posting this one today in the hope it may be delivered in the morning. Not much chance given the postal service these days but if you could I would be most grateful.

"Thanks Kev - no problem. If I ever set up a league table of regular customers - you'd be in the top 10 - many thanks for your continued support and business !"

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Ken

Bracelet arrived this morning. It is just as you described and I am highly delighted.
I will need a couple of links removed, the normal high street jewellers do not seem to have the tools for the job so seeking a more specialised establishment.

Thank you once again for your advice and service.

Regards
Phil (uk)

"Thanks Phil - suggest you might try Yellow Pages for a local watch repairer who is more likely to have the appropriate link removal tools + will be cheaper than a high street jeweller on such a simple job "

To see the bracelet Phil purchased, go here

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Hi Ken

Strap received. Thank you for such prompt delivery and for such an excellent watch strap. You really are to be commended on the quality of your products and service.

Anthony D (uk)

"thanks for your positive comments Anthony, it's always good to hear what customers think about my stock and service ! Customer feedback plays a crucial and growing part in the stock selection process and it's good to know I'm on the right track ! "

To see the strap Anthony purchased, go here

Ordered one of your watch-straps yesterday (Speedmaster). It arrived
this morning and is now happily attached to my Omega Speedmaster.

The strap looks extremely well made and appears to be equal or superior
to the OEM one it's replaced. I expect you're well aware of the sort of
silly prices I've paid Omega in the past. The last straw was being
asked to pay a whopping 240gbp for the original OEM replacement.

Over the years, I've tried various jewellers for replacement straps and
been continually disappointed, crawling back and paying for the Omega
one.

I'm so glad I found your website and wish you every success with it. I
very much like the look and feel, nicely categorised and laid out.

Frank D (uk)

"thank you Frank, I'm pleased that you are happy with the 'Speedmaster' strap - nice aren't they !?
I downloaded and am currently looking closely at the ZEN cart software you suggested, looks pretty good so far - hope to have Zen or similar installed asap ! "

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Hi Ken,

Just got the alligator strap and deployment clasp....fantastic product...I could've saved myself a lot of money over the years if I'd have know about your shop. Will be after a waterproof black strap soon for the Sub, so will contact you again.

Regards,
Andy P (uk)

"thanks Andy, glad you like the strap supplied !"

To see the strap Andy purchased, go here

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Excellent service, order strap one day and received it first post next day. Will definitely be using T.S.S. again.

Many Thanks

Shane F (uk)

"Thanks Shane - I can't guarantee next day delivery for every order, but I do try to get all orders out same day whenever possible"

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OK, it's official - you're a genius! The vintage Breitling style oiled strap (which I didn't actually ask for but you put it in anyway) looks absolutely wonderful on the watch.

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Many thanks for sending through the straps so quickly. Received them this morning. Great quality, especially the ostrich skin - what a great looking strap.

Also, thank you for the 'lug' tool that you sent also, this was a nice surprise and very useful addition to my watch tools.

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Dear Ken,
Bracelet arrived today - it's just great, you were justified in your description.

Thanks for sorting this out so professionally

Regards
Nick

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Ken Got the watch strap yesterday,
Excellent quality and, as you correctly advise on your website, the equal of a Hirsch or Bros watchstrap of considerably higher price.

Very much obliged at the speedy despatch and impressed
by packaging and service.

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Hello Ken,
Just a note to say that I received my strap on Saturday and I am very pleased with it.
The quality is excellent and I will certainly be using your services again
in the future.

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Ken: I received my straps today. They are fabulous. Thanks again for your time and walking me through the purchase.

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Just writing to thank you for fulfilling my order so promptly, order placed on Monday, at my doorstep in
Northern Ireland on Tuesday morning. I'm very impressed at your level of service.

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Hello Ken,
Watch arrived today. Many thanks for your great service.
Regards, Andy.

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Hello Ken,
The strap arrived as promised and is all that you indicated "excellent quality".
I'm sure I will be buying more in the future.
Regards,
Paul.

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Thank you for the strap received today. It is fine and a great improvement on the IWC manufacturer's strap.

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Ken, rec'd the croco blue strap today.looks great but I wont be putting it on until after Xmas as the boss says it has to be one of my presents.Will be back again soon

Thanks again
David Price

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I am very impressed with the quality of the strap - I would say on a par with the original Breitling but only a quarter of the price!

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Just wanted to say that the goods were received and I am very pleased with
the strap that you sent. I will be placing an order again next week for some more.

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Hi Ken,
I was very pleased with my first order from you (which came today). And I was perfectly happy to order again expecting you would process it after your break. So I am very impressed with your speed of service!
Thanks
Mark

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Hello Ken,
Just a note to say that I received my strap on Saturday and I am very pleased with it. The quality is excellent and I will certainly be using your services again in the future.

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Just writing to thank you for fulfilling my order so promptly, order placed on Monday, at my doorstep in
Northern Ireland on Tuesday morning. I'm very impressed at your level of service.

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Ken,

Got it today - very impressed with both the watchstrap and the speedy service.

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Hello Ken,
Watch arrived today. Many thanks for your great service.
Regards, Andy.

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Hello Ken,

The strap arrived as promised and is all that you indicated "excellent quality". I'm sure I will be buying more in the future.

Regards,
Paul.

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Just to let you know that I got the straps OK. They are great - the blue one in particular is a perfect match for the citizen navihawk (blue angels). It has a very dark blue bezel and the blue strap makes the watch appear much classier.

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Ken

I got it yesterday and fitted it to my blackface Citizen Eco-drive Promaster last night. It looks "the dog's lash" and it's much lighter than with the steel strap replaced.

Thanks for the prompt service and good comms.

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Thank you for the strap received today. It is fine and a great improvement on the IWC manufacturer's strap.

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Ken, rec'd the croco blue strap today.looks great but I wont be putting it on until after Xmas as the boss says it has to be one of my presents.Will be back again soon

Thanks again
David Price

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I am very impressed with the quality of the strap - I would say on a par with the original Breitling but only a quarter of the price!

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Just wanted to say that the goods were received and I am very pleased with the strap that you sent. I will be placing an order again next week for some more.

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The strap has arrived and I'm very happy with your service, your price and your product. Thank you.

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Hi Ken,

I ordered another of these cracking straps on 13th and wondered if it was on its way or if you had forgotten about me.( Joking honest, I know how seriously you are working on this site and business.) Its the same strap but for a workmate who admired the quality.

Kind Regards Garry.

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I just wanted to let you know that the watch strap I ordered from you arrived yesterday is absolutely first class !
I would also like to say thank you for your correspondences regarding my order and I am extremely pleased with the item I have received. I have already had several friends ask me where I obtained this watch strap from to which I have not had any hesitation's in recommending your web site.

Once again many thanks for the first class service and the excellent quality and style of the straps you offer.